HomesteadManagement Services
Customer Service

Property management is a people business.

We never forget that we are managing people's homes. Our approach is rooted in responsiveness, empathy, and clear communication.

Live Support

Speak directly with knowledgeable staff during business hours—no endless phone trees.

24/7 Emergency Line

Round-the-clock availability for critical property emergencies.

Luna AI Concierge

Instant answers to common questions at any hour, handing off to humans when needed.

Dedicated Managers

A specific property manager assigned to know your community inside and out.

Always here when you need us.

Communication breakdowns are the most common frustration in property management. We've built our infrastructure to ensure homeowners and board members always get an answer.

Whether it's a routine question about pool hours or an emergency leak at 2 AM, our systems—and our people—are ready. With our innovative AI assistant Luna handling common queries instantly, our human managers have more time to focus on complex, meaningful resident support.

Contact Our Team
Homestead team member on the phone with a homeowner

How to reach us

Every way a homeowner or board member gets an answer.

Homestead Management Services answers its phones with people during business hours and keeps the same line open 24 hours a day for emergencies. Every community has a named manager, every owner has a portal, and Luna — our AI concierge — is available on this site at any hour for the questions that cannot wait for morning.

A person on the phone in business hours
Call (973) 797-1444 on a weekday and knowledgeable staff answer — no phone tree. Email info@homesteadmgmt.org reaches the same team.
24/7 emergency line
The same number is answered after hours, on weekends and on holidays. Emergencies — leaks, no heat, storm damage, security problems — are handled as emergencies, not left for the next business day.
A named community manager
Every association is assigned a specific manager who knows its documents, vendors, history and people, and who attends its board meetings.
Homeowner portal
Owners sign in at home.homesteadmgmt.org to view their account, make payments, submit requests and read meeting minutes and financial documents.
Luna, the AI concierge
Luna answers common questions about payments, documents, repairs and owner accounts instantly, at any hour, and hands off to a person when a question needs one.
Resale documents on demand
Sellers, buyers, attorneys and title companies order resale certificates and association documents through CondoCerts without waiting on office hours.

Questions & answers

Homeowner service questions

How do I reach my community manager?
Call (973) 797-1444 during business hours and ask for your community's manager, or email info@homesteadmgmt.org. Requests submitted through the homeowner portal go to the same team and are tracked until they are closed.
What should I do in an emergency after hours?
Call (973) 797-1444. The line is answered 24 hours a day, seven days a week, and emergencies such as active water leaks, no heat in winter, sewer backups, fire or storm damage are handled as emergencies rather than waiting for the next business day. If there is an immediate danger to life, call 911 first.
How do I submit a maintenance request?
Through the homeowner portal at home.homesteadmgmt.org, by phone during business hours, or by email. Describe the problem and its location, and add a photo if you can. Requests for the common elements are dispatched to the association's vendors; issues inside a unit that are the owner's responsibility are explained so you know who to call.
Where can I find my association's documents, minutes and financial reports?
In the homeowner portal, which holds governing documents, meeting minutes, budgets and financial reports for your community. If something you need is not posted, ask your community manager and it will be provided.
Who is Luna?
Luna is Homestead's virtual concierge: an AI assistant available on this website at any hour. She answers common questions about payments, documents, repairs and owner accounts, and connects you with a member of the Homestead team when a person is needed.
What hours is the Homestead office open?
Office hours are Monday through Friday, 9 a.m. to 5 p.m. Outside those hours the phone line is still answered for emergencies, and the portal and Luna are available around the clock.

For homeowners and boards

Virtual Concierge

Experience our service instantly.

Luna is our frontline customer service representative. Ask her a question right now.