Questions about your community?
Just ask Luna.
Payments, documents, community rules — type it or say it, any hour of the day. And the moment you want a real person, she seamlessly hands you to our team.
Online Now
I'm ready to help with your community questions.
Tap a question.
She'll take it from there.
We've trained Luna on the specific rules, forms, and payment setups for every community we manage. Tap any question to try it yourself.
Available 24/7
No hold music, no waiting for business hours.
Instant Answers
Get what you need in seconds, not support tickets.
Completely Private
Your inquiries are secure and never shared.
Human Backup
Instantly hands you to a live person anytime.
Common Questions
Questions & answers
Luna, explained
What Luna is, what she can do for you, and when you will be talking to a person instead.
What is Luna?
Luna is Homestead Management Services' virtual concierge: an AI assistant for homeowners and board members in the communities we manage. She answers questions about paying assessments, ordering documents, community rules and who to contact, any hour of the day. You can type to her or talk to her.
What can Luna help with?
The everyday questions homeowners ask most: how to pay an assessment or set up autopay with ClickPay, how to order a resale package, where to find your community's governing documents, how to submit an architectural request, who to call about a maintenance emergency, and questions about a charge on your account.
Is Luna available 24/7?
Yes. Luna is available around the clock, including nights, weekends and holidays. For a true emergency such as an active leak, fire or no heat in winter, call (973) 797-1444, which is answered 24 hours a day.
Can I still reach a person?
Always. Ask Luna for a person at any point and she hands you to the Homestead team. Our offices are staffed Monday through Friday, 9 am to 5 pm, and the phone line is answered 24/7 for emergencies.
Does Luna replace my community manager?
No. Luna handles quick answers and points you to the right form, portal or contact so your community manager can spend their time on the work that needs a person: board meetings, inspections, vendors and projects.
Is my conversation with Luna private?
Your inquiries are handled securely and are not shared outside Homestead Management Services.
Your community, handled.
Prefer speaking with a member of our management team? We're always here for you during business hours.